Registration fails

General discussion on Zend Guard / Optimizer
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Posts: 3
Joined: Mon Apr 27, 2009 4:13 pm

Registration fails

Post by wwemedia » Mon Apr 27, 2009 4:29 pm


the company I work for just bought the Zend Guard ("Zend Guard Subscription - 12 month Silver Support 5.0.1"). I downloaded the installer and installed the Zend Guard 5.0.1 on my Windows box right after. I also received the license file (zend_guard.zl) and tried to register the Zend Guard with it. But the registration process fails once I choose the license file and click the button "Finish" in the registration window. An error box appears showing the message: "Unknown exit status recieved from ZendGuard wrapper (2)". That error also occurs when I try to download the license file from through the same registration window.

Did anyone experience this error before? Do you require any further information? Are there any specific log files I could look up?

Kind regards
Daniel Kullik

Zend Global Support
Posts: 137
Joined: Mon Dec 29, 2008 5:27 pm

Re: Registration fails

Post by nickma » Fri May 08, 2009 11:16 pm

We answered this question via our ticketing system. The answer was to try and put the license manually into the C:\Program Files\Zend\Zend Guard - 5.0.1\plugins\com.zend.guard.core.resources.win32.x86_5.0.1\resources

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