Registration fails

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wwemedia
Posts: 3
Joined: Mon Apr 27, 2009 4:13 pm

Registration fails

Post by wwemedia » Mon Apr 27, 2009 4:29 pm

Hello,

the company I work for just bought the Zend Guard ("Zend Guard Subscription - 12 month Silver Support 5.0.1"). I downloaded the installer and installed the Zend Guard 5.0.1 on my Windows box right after. I also received the license file (zend_guard.zl) and tried to register the Zend Guard with it. But the registration process fails once I choose the license file and click the button "Finish" in the registration window. An error box appears showing the message: "Unknown exit status recieved from ZendGuard wrapper (2)". That error also occurs when I try to download the license file from www.zend.com through the same registration window.

Did anyone experience this error before? Do you require any further information? Are there any specific log files I could look up?


Kind regards
Daniel Kullik

nickma
Zend Global Support
Posts: 137
Joined: Mon Dec 29, 2008 5:27 pm

Re: Registration fails

Post by nickma » Fri May 08, 2009 11:16 pm

We answered this question via our ticketing system. The answer was to try and put the license manually into the C:\Program Files\Zend\Zend Guard - 5.0.1\plugins\com.zend.guard.core.resources.win32.x86_5.0.1\resources

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