Update ZS13 to 13.5: An error occurred while collecting item

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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby jblount on Tue Jul 12, 2016 3:13 pm

Similar issue as the above users upgrading from 13.5 to 13.5.1, on Windows 10 x64:
Code: Select all
An error occurred while collecting items to be installed
session context was:(profile=DefaultProfile, phase=org.eclipse.equinox.internal.p2.engine.phases.Collect, operand=, action=).
No repository found containing: osgi.bundle,org.jboss.tools.usage,2.1.1.Final-v20160408-2358-B112
No repository found containing: osgi.bundle,org.eclipse.epp.logging.aeri.core,1.100.0.v20160304-1116
No repository found containing: osgi.bundle,org.eclipse.epp.logging.aeri.ide,1.100.0.v20160303-1450


Current version is:
Build ID: 13.5.0.v20160530-20160523-0242-628
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby kaloyan_r on Tue Jul 12, 2016 3:17 pm

Scott, could you attach a support file, generated from Help > Support Tool?
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby kaloyan_r on Tue Jul 12, 2016 3:21 pm

jblount, your case seems to be different. The artifacts that are not found should not required by Zend Studio.

Could you attach a support file too?
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby scottgcampbell on Tue Jul 12, 2016 3:42 pm

Here you go, anything else I can provide/try just let me know.

Scott
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby jblount on Wed Jul 13, 2016 2:37 pm

Here's mine. Thank you.
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby kaloyan_r on Wed Jul 13, 2016 3:01 pm

jblount, your issue might be resolved by disabling some of the update sites.

Try first with the http://download.jboss.org/jbosstools/updates/webtools/mars/ update site. If it does not help disable all, but the http://downloads.zend.com/* update sites.

You can disable an update site from Window > Preferences > Install/Update > Available Software Sites.
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby kaloyan_r on Thu Jul 14, 2016 1:20 pm

Scott, Markus,

Let's enable additional tracing options in your Zend Studio installations.

Please extract the attached options.zip file in the root of your Zend Studio installation. The ZIP file contains a single .options file that activates additional tracing options.

Then start Zend Studio from the command prompt with the following command:
Code: Select all
ZendStudio.exe -debug > output.log

Then try executing the update once again.

Once the update fails, attach the output.log file to this forum post.

Thank you for your patience!
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options.zip
Extract the .options file inside the ZIP into your Zend Studio installation folder
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby scottgcampbell on Thu Jul 14, 2016 1:59 pm

That isn't working for me, the zendstudio command opens another window which scrolls the output but doesn't redirect it to the output file.

Scott

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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby kaloyan_r on Thu Jul 14, 2016 2:24 pm

Please try this one:
Code: Select all
eclipsec.exe -debug > output.log
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby scottgcampbell on Thu Jul 14, 2016 2:39 pm

That worked :)

Scott
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