Update ZS13 to 13.5: An error occurred while collecting item

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jblount
Posts: 37
Joined: Wed Nov 09, 2011 5:57 pm

Re: Update ZS13 to 13.5: An error occurred while collecting

Post by jblount » Tue Jul 12, 2016 3:13 pm

Similar issue as the above users upgrading from 13.5 to 13.5.1, on Windows 10 x64:

Code: Select all

An error occurred while collecting items to be installed
session context was:(profile=DefaultProfile, phase=org.eclipse.equinox.internal.p2.engine.phases.Collect, operand=, action=).
No repository found containing: osgi.bundle,org.jboss.tools.usage,2.1.1.Final-v20160408-2358-B112
No repository found containing: osgi.bundle,org.eclipse.epp.logging.aeri.core,1.100.0.v20160304-1116
No repository found containing: osgi.bundle,org.eclipse.epp.logging.aeri.ide,1.100.0.v20160303-1450
Current version is:
Build ID: 13.5.0.v20160530-20160523-0242-628

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kaloyan_r
Zend Product Manager
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Joined: Thu May 23, 2013 12:40 pm

Re: Update ZS13 to 13.5: An error occurred while collecting

Post by kaloyan_r » Tue Jul 12, 2016 3:17 pm

Scott, could you attach a support file, generated from Help > Support Tool?
Kaloyan Raev
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kaloyan_r
Zend Product Manager
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Re: Update ZS13 to 13.5: An error occurred while collecting

Post by kaloyan_r » Tue Jul 12, 2016 3:21 pm

jblount, your case seems to be different. The artifacts that are not found should not required by Zend Studio.

Could you attach a support file too?
Kaloyan Raev
Zend Studio Team

scottgcampbell
Posts: 187
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Location: Edmonton, AB, Canada

Re: Update ZS13 to 13.5: An error occurred while collecting

Post by scottgcampbell » Tue Jul 12, 2016 3:42 pm

Here you go, anything else I can provide/try just let me know.

Scott
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ZendStudio-SupportFile.zip
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jblount
Posts: 37
Joined: Wed Nov 09, 2011 5:57 pm

Re: Update ZS13 to 13.5: An error occurred while collecting

Post by jblount » Wed Jul 13, 2016 2:37 pm

Here's mine. Thank you.
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kaloyan_r
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Re: Update ZS13 to 13.5: An error occurred while collecting

Post by kaloyan_r » Wed Jul 13, 2016 3:01 pm

jblount, your issue might be resolved by disabling some of the update sites.

Try first with the http://download.jboss.org/jbosstools/up ... ools/mars/ update site. If it does not help disable all, but the http://downloads.zend.com/* update sites.

You can disable an update site from Window > Preferences > Install/Update > Available Software Sites.
Kaloyan Raev
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kaloyan_r
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Re: Update ZS13 to 13.5: An error occurred while collecting

Post by kaloyan_r » Thu Jul 14, 2016 1:20 pm

Scott, Markus,

Let's enable additional tracing options in your Zend Studio installations.

Please extract the attached options.zip file in the root of your Zend Studio installation. The ZIP file contains a single .options file that activates additional tracing options.

Then start Zend Studio from the command prompt with the following command:

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ZendStudio.exe -debug > output.log
Then try executing the update once again.

Once the update fails, attach the output.log file to this forum post.

Thank you for your patience!
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options.zip
Extract the .options file inside the ZIP into your Zend Studio installation folder
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Kaloyan Raev
Zend Studio Team

scottgcampbell
Posts: 187
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Location: Edmonton, AB, Canada

Re: Update ZS13 to 13.5: An error occurred while collecting

Post by scottgcampbell » Thu Jul 14, 2016 1:59 pm

That isn't working for me, the zendstudio command opens another window which scrolls the output but doesn't redirect it to the output file.

Scott
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kaloyan_r
Zend Product Manager
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Re: Update ZS13 to 13.5: An error occurred while collecting

Post by kaloyan_r » Thu Jul 14, 2016 2:24 pm

Please try this one:

Code: Select all

eclipsec.exe -debug > output.log
Kaloyan Raev
Zend Studio Team

scottgcampbell
Posts: 187
Joined: Wed Apr 22, 2009 2:29 pm
Location: Edmonton, AB, Canada

Re: Update ZS13 to 13.5: An error occurred while collecting

Post by scottgcampbell » Thu Jul 14, 2016 2:39 pm

That worked :)

Scott
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output.zip
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