Update ZS13 to 13.5: An error occurred while collecting item

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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby jblount on Thu Jul 14, 2016 3:07 pm

kaloyan_r wrote:jblount, your issue might be resolved by disabling some of the update sites.

Try first with the http://download.jboss.org/jbosstools/updates/webtools/mars/ update site. If it does not help disable all, but the http://downloads.zend.com/* update sites.

You can disable an update site from Window > Preferences > Install/Update > Available Software Sites.


Got it. Disabling just the jboss one didn't, but disabling all the other ones except Zend did.

Thank you. :)
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby mark4278 on Thu Jul 14, 2016 3:42 pm

Kaloyan Raev,

please see the enclosed output.7z log file

Thanks for your support.
Attachments
output.7z
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby kaloyan_r on Thu Jul 14, 2016 3:53 pm

Thanks for the output files.
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby mark4278 on Wed Jul 20, 2016 2:29 pm

any news?
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby kaloyan_r on Wed Jul 20, 2016 2:34 pm

Sorry. Not yet. I am still trying to understand what's going wrong.
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby kaloyan_r on Fri Jul 22, 2016 1:35 pm

Scott, Markus,

Please try executing the following steps:
1. Go to the Install/Update > Available Software Sites preference page.
2. Remove all of the update sites.
3. Click OK to close the preference page.
4. Open again the Install/Update > Available Software Sites preference page
5. Add only this update site: http://downloads.zend.com/studio-eclipse/updates/13_5
6. Click OK to close the preference page.
7. Call Help > Check for Update and try to update once again.

It seems that the local copy of the update site's metadata is corrupted. My hope is that the above steps will rebuild it.

Let me know if this helps.
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby mark4278 on Fri Jul 22, 2016 2:01 pm

After following your steps, the update process started, downloaded a couple of files and finally run into error

Code: Select all
An error occurred while collecting items to be installed
session context was:(profile=DefaultProfile, phase=org.eclipse.equinox.internal.p2.engine.phases.Collect, operand=, action=).
Unable to read repository at http://downloads.zend.com/studio-eclipse/updates/642/plugins/com.zend.php.ccm.core_13.5.1.v20160705-1334.jar.
Read timed out
Unable to read repository at http://downloads.zend.com/studio-eclipse/updates/642/plugins/com.zend.php.composer.repository_13.5.1.v20160705-1334.jar.
Read timed out
Unable to read repository at http://downloads.zend.com/studio-eclipse/updates/642/plugins/org.eclipse.debug.ui_3.11.101.v20160203-1230.jar.
Read timed out
Unable to read repository at http://downloads.zend.com/studio-eclipse/updates/642/plugins/org.eclipse.jdt.ui_3.11.2.v20151123-1510.jar.
Read timed out
Unable to read repository at http://downloads.zend.com/studio-eclipse/updates/642/plugins/org.eclipse.jgit_4.3.1.201605051710-r.jar.
Read timed out
Unable to read repository at http://downloads.zend.com/studio-eclipse/updates/642/plugins/org.eclipse.ui.workbench_3.107.1.v20160120-2131.jar.
Read timed out
Unable to read repository at http://downloads.zend.com/studio-eclipse/updates/642/plugins/org.jboss.tools.browsersim.ui_3.7.1.Final-v20160331-0511-B89.jar.
Read timed out
Unable to read repository at http://downloads.zend.com/studio-eclipse/updates/642/plugins/org.zend.php.zendserver.deployment.core_1.0.3.201606271025.jar.
Read timed out
Unable to read repository at http://downloads.zend.com/studio-eclipse/updates/642/features/org.eclipse.emf.common.ui_2.10.1.v20160208-0841.jar.
Read timed out
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby kaloyan_r on Fri Jul 22, 2016 2:17 pm

OK. It seems we finally forced the Install Manager to rebuild the update site's metadata.

But it seems there is some connectivity problem between your system and the endpoint of our CDN.

Could you trigger the update once again? Will you get the "No repository found" problem you have initially reported?
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby mark4278 on Fri Jul 22, 2016 2:30 pm

In case this is some kind of firewalling issue/content filtering issue maybe it would make sense to have all those files provided via HTTPS so noone in between can fiddle with the contents of the files?

btw: restarted the update and it finally worked \o/!

thank you!
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Re: Update ZS13 to 13.5: An error occurred while collecting

Postby scottgcampbell on Mon Jul 25, 2016 1:36 pm

Thanks removing all update sites (mine was Studio 13 EA) and adding just the 13_5 one worked.

Scott
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