[Request] Bug tracker

General discussion on Zend Studio

[Request] Bug tracker

Postby strgt on Thu May 18, 2017 11:06 pm

We are all sofware developers, and Zend is a software development company for software developers and it's imposible to think there is no bug tracker for Zend Studio / PDT. It feels very obscure and makes (ex) Zend look very hard to trust. Most of the errors reported here have no conclusion.
strgt
 
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Re: [Request] Bug tracker

Postby strgt on Fri May 19, 2017 3:37 pm

Also, this forum should notify users when they get replies in their threads. Onece the question is posted, it's stays there inactive because no notification is sent to anyone.
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Re: [Request] Bug tracker

Postby kaloyan_r on Mon May 22, 2017 8:49 am

The current state of affairs is like this.

Eclipse PDT is an open source project and a core component of Zend Studio. It has Bugzilla as a bug tracking system. Links for reporting new bugs or viewing existing ones can be found here: https://projects.eclipse.org/projects/tools.pdt/developer

Zend Studio as a commercial product has two levels of support, depending on the license:
- via Support Ticket with SLA.
- via this forum without SLA. The forums is supposed to be a channel for community help where answers are not given only by Zend employees.

There is no plan to establish a public bug tracking system for Zend Studio.

I will check with our IT about the mail notifications in the forums.
Kaloyan Raev
Zend Studio Team
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