Can't respond to open tickets

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dan8246
Posts: 40
Joined: Fri Jan 23, 2015 5:53 pm

Can't respond to open tickets

Post by dan8246 » Tue May 15, 2018 1:54 pm

I can't respond to any open tickets I have with Zend. I could not find a phone# or email address I could email to either respond to the ticket or explain my issue. Other than posting on the Rogue Wave forums this is my only option.

Every time I attempt to add a note to my tickets I get a 502 error as a response. See the attached screenshot. I started having this issue on a ticket of mine over 2 weeks ago. I ended up creating a new ticket about the 502 error I was experiencing. However, I soon started experiencing the same 502 error on the new ticket. Now I can't even create a new ticket like I had previously.

In the short term, is there some alternate way I can proceed with my original ticket outside of the ticketing system? In the long term, who should I contact (and how) regarding the 502 errors preventing me from updating my tickets?

Thanks,
Dan

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zvika
Zend Global Support
Posts: 997
Joined: Sun Dec 14, 2008 9:48 am
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Re: Can't respond to open tickets

Post by zvika » Tue May 22, 2018 1:07 pm

Hi Dan,
Have you tried to log into Rogue Wave support portal from a different browser and from a different network (perhaps a public WIFI)?
Can you write the case ID so I can look it up?
https://support.roguewave.com
Zvika Dror
Zend Support Team

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