Installing license key for basic edition ZendServer

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tad8765
Posts: 3
Joined: Tue May 01, 2018 3:34 pm

Installing license key for basic edition ZendServer

Post by tad8765 » Tue May 15, 2018 1:28 pm

I am having trouble installing the license key for basic edition. Below are the instructions I followed.
To update the license perform the following steps:

1. Point a web browser at the address of the Zend Server Web GUI:
a. [Zend Server 9] – http://<IP Address>:10091/ZendSErver
b. [Zend Server 6-8] – http://<ip address>:10081/ZendServer
2. From the left hand list of commands/functions select ‘Administration—License’
3. On the License Details page select <Update License>
4. When prompted enter the ‘Order Number’ and ‘License Key’

I tried the instructions above and received the below. Any help would be appreciated. Thanks!
500 - Internal Server Error
The server encountered an internal error and was unable to complete your request
Try to reload page
Revisit the previous page
Go to the Dashboard page
More information
Message:
tasks have not been completed!

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clarkphp
Zend Global Services
Posts: 34
Joined: Sat Jun 30, 2012 9:59 pm
Location: United States
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Re: Installing license key for basic edition ZendServer

Post by clarkphp » Thu May 17, 2018 5:28 pm

Hello,

Do you have both Zend Server 9 and and earlier version of Zend Server(i.e, 6, 7, or 8) installed in the same partition? If so, then the ports above are correct. If you have *only* Zend Server 9 in that partition (and NO prior version), then the port will be *10081*.

500 error indicates something is listening on the port you're accessing. The place to start figuring out what is going on is in the Apache Error Log, under /www/zendsvr6/logs/ on the IFS. If you are in your first year of using Zend Server on IBM i, then you can also open a support case.

Regards,
Clark Everetts
Zend Professional Services Consultant
Rogue Wave Software

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