Getting 500 error on IIS FastCGI for SoapHelper

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dave7135
Posts: 20
Joined: Wed Apr 22, 2015 10:14 pm

Getting 500 error on IIS FastCGI for SoapHelper

Post by dave7135 » Wed Jun 14, 2017 8:11 pm

Whenever I try to run new \SoapHelper, IIS returns HTTP Error 500.0 - Internal Server Error
C:\Zend\ZendServer\bin\php-cgi.exe - The FastCGI process exited unexpectedly

I have Zend Server 8.5 installed (Windows 10, IIS 10), no errors are showing in Z-Ray, the PHP logs I can find show no error, I've looked in the Windows IIS logs where I can (not sure I'm understanding where they're all supposed to be), and I'm not sure where to look now.

Any recommendations on how to troubleshoot this? The documentation I've found is either for older versions of these programs or shows instructions containing pathnames and screenshots that don't seem to apply to my versions.

dave7135
Posts: 20
Joined: Wed Apr 22, 2015 10:14 pm

Re: Getting 500 error on IIS FastCGI for SoapHelper

Post by dave7135 » Fri Jun 16, 2017 4:47 pm

ANY advice on where to look for troubleshooting would be helpful.

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zvika
Zend Global Support
Posts: 994
Joined: Sun Dec 14, 2008 9:48 am
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Re: Getting 500 error on IIS FastCGI for SoapHelper

Post by zvika » Mon Jun 19, 2017 7:35 pm

Hello Dave,
You can go to https://support.roguewave.com (register if you don't have a user on our new support system, and request an invite to the support portal)
Once you're logged (Sign in button) in you will have top navbar links to create a case and My Cases.
From there, open a support case, and attach a support tool dump (from start menu -> zend -> zend server).
We will proceed within the support case after reviewing all the logs.
Zvika Dror
Zend Support Team

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