Getting 500 error on IIS FastCGI for SoapHelper

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Getting 500 error on IIS FastCGI for SoapHelper

Postby dave7135 on Wed Jun 14, 2017 8:11 pm

Whenever I try to run new \SoapHelper, IIS returns HTTP Error 500.0 - Internal Server Error
C:\Zend\ZendServer\bin\php-cgi.exe - The FastCGI process exited unexpectedly

I have Zend Server 8.5 installed (Windows 10, IIS 10), no errors are showing in Z-Ray, the PHP logs I can find show no error, I've looked in the Windows IIS logs where I can (not sure I'm understanding where they're all supposed to be), and I'm not sure where to look now.

Any recommendations on how to troubleshoot this? The documentation I've found is either for older versions of these programs or shows instructions containing pathnames and screenshots that don't seem to apply to my versions.
dave7135
 
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Re: Getting 500 error on IIS FastCGI for SoapHelper

Postby dave7135 on Fri Jun 16, 2017 4:47 pm

ANY advice on where to look for troubleshooting would be helpful.
dave7135
 
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Re: Getting 500 error on IIS FastCGI for SoapHelper

Postby zvika on Mon Jun 19, 2017 7:35 pm

Hello Dave,
You can go to https://support.roguewave.com (register if you don't have a user on our new support system, and request an invite to the support portal)
Once you're logged (Sign in button) in you will have top navbar links to create a case and My Cases.
From there, open a support case, and attach a support tool dump (from start menu -> zend -> zend server).
We will proceed within the support case after reviewing all the logs.
Zvika Dror
Zend Support Team
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